I visited the office as a new patient who has tried multiple dentists in Santa Barbara. Theresa who manages the scheduling is very kind and responds quickly. When I arrived, I waited outside and was greeted at the door about 5 minutes before my scheduled appointment. I was impressed with their COVID protocols (temperature taken before you enter, screening questions, masks, hand sanitizer, etc.). The exam with Dr. Miller was awesome - he took the time to understand my concerns and then spent a lot of time examining me and talking through any concerns that I had. He used an oral camera to take pictures and he explained everything I was seeing on the monitor - in language that was really easy to understand. He was very respectful to his staff throughout the visit. His assistant for the visit was friendly and did a great & fast job taking a full set of x-rays. The cleaning was very efficient and the dental hygienist did not judge me at all (haha, you know what I mean, right?) or criticize my brushing / flossing. She gave me some tips to help out and sent me on my way with fresh teeth. Overall, it was a great visit for someone who has some anxiety about dentists in general. The entire appointment (x-rays, exam, full cleaning) took about 90 minutes.